Link: Tanzania: Cell phone SMS brings instant relief - IRC International Water and Sanitation Centre.
Gertrude from Shinyanga in Tanzania used the latest technology to tackle an age old problem - and cut through months of delay and frustration. The familiar problem was that the well in her village was out of use - and villagers could not get any help to repair it. The new technology was her mobile phone that she used to send an SMS message to a number she had seen on a sticker. ‘What can I do … I am trying to convince others to repair it, but it is difficult”, she asked.
Nor did her plea go unanswered. The message was received by a pioneering ‘Uliza Ujibiwe”, service, which means ‘Ask a Question and Get an Answer” in Kiswahili.
Ah an excellent example of how the medium can be put to use to connect people.
Bensmith on 
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