Thecloud.net not working at The Blue Boar, Billericay
I’m off my face crawling up the wall annoyed.
I decided to pop down to the Blue Boar pub in Billericay and do some work from here this afternoon using The Cloud’s wifi service - as I have done frequently over the last two weeks.
Ordered my food.
Sat down.
Laptop out.
The sodding wifi connection is arsed.
I’ve got a connection but the login page is timing out continuously with errors.
Ok.
So I use my Blackberry to check The Cloud’s website for a support number.
The ‘contact us’ section is a sodding web form.
A web form???
‘We’d really like to hear from you’ it reads.
Well I’d really like to use the internet.
I am mightily pissed off.
Can these people not run a 5 nines (99.999%) uptime service? I made the mistake of depending on them.
They’re now relegated in my mind to ‘if’ as apposed to ‘dependable’. Useless.
20 mins later and the login box is finally displaying…
If I get online, I’ll let you know.
Until such time: The Cloud - sort it out.
5 9s is damn hard to achieve, and is certainly not possible when you’re talking about thousands of APs (notoriously vulnerable devices) distributed all over the country in other people’s premises.
Downtime from power cuts alone is probably going to add up to more than 5 minutes a year.
Posted by DavidZ on September 28th, 2006 at 4:30 pm.