Orange and Good Mobile Messaging

By on February 16, 2007 in News

A colleague of mine is having trouble getting Good Mobile Messaging working via his Orange UK sim card. T-Mobile is fine. o2 is fine. Haven’t tried Vodafone.

Does anyone use GMM and Orange?

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  • http://www.sendmytxt.co.uk Alex

    Might be worth giving Orange a call and asking them to unrestrict the account. I had a problem with MSN over Orange, turns out they view it as an ‘over 18′ service and my handset had to be explicity unbarred to allow access.

    Alex

  • Kitt

    Good should work fine with Orange but, depending on the device, you may need to check some of your settings.

    For Windows Mobile devices over GPRS, you may need to have ‘Do not check Certificate Revocation List (CRL)…’ enabled.

    You do this on the server side in the Good Management Console under a users software policy. Go to the latest version of the client you are deploying, select it and choose ‘Advanced…’ (Get your administrator to contact Good support if you need help with this.)

    For Symbian devices (e.g. E61) the issue tends to be the wrong APN. Make sure you are using ‘Orange Internet’ (_not_ Orange GPRS) the connection settings should be: name- orangeinternet username- password-

    Also, make sure you SIM is data enabled.

    Hope this helps!

    Kitt

  • Martin

    I am the colleague with the problem!!

    OK. I am using a Nokia E61. Orange Internet is set as the access point in GMM and I have asked Orange to check that everything is enabled and it is.

    It still doesn’t work though!!

    By the way.. Agile Messenger does work with the orange sim card – it is just the email through Good Mobile that does not work.

    There are no errors – I just don’t get new emails and any written emails get stuck in the outbox

    Martin

  • Chris Hunter

    Are Orange blocking the port that Good Mobile is trying to use? We’re seen such issues before on different applications.

    /Chris

  • Kitt

    Hi Martin,

    It won’t be a pot being blocked but I need a little more info to help you.

    Contact me at:

    tokitt ( at ) gm ail (dot) c o m

    and I will get in touch and get the information I need to help you. I’ll then post the solution back here.

    Thanks,

    Kitt.

  • Martin

    Thanks Kitt.

    I have emailed you.

  • Kitt

    Just an update to say this is resolved.

    As promised here is an update… The user had switched SIM’s (from T-Mobile to Orange) which requires them to re-register their Good account with that SIM.

    Many Thanks,

    Kitt

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