7 Responses to “Orange and Good Mobile Messaging”

• Might be worth giving Orange a call and asking them to unrestrict the account. I had a problem with MSN over Orange, turns out they view it as an ‘over 18′ service and my handset had to be explicity unbarred to allow access.

  Alex

  Posted by Alex on February 16th, 2007 at 12:56 pm.

• Good should work fine with Orange but, depending on the device, you may need to check some of your settings.

  For Windows Mobile devices over GPRS, you may need to have ‘Do not check Certificate Revocation List (CRL)…’ enabled.

  You do this on the server side in the Good Management Console under a users software policy. Go to the latest version of the client you are deploying, select it and choose ‘Advanced…’ (Get your administrator to contact Good support if you need help with this.)

  For Symbian devices (e.g. E61) the issue tends to be the wrong APN. Make sure you are using ‘Orange Internet’ (_not_ Orange GPRS) the connection settings should be: name- orangeinternet username- password-

  Also, make sure you SIM is data enabled.

  Hope this helps!

  Kitt

  Posted by Kitt on February 16th, 2007 at 3:45 pm.

• I am the colleague with the problem!!

  OK. I am using a Nokia E61. Orange Internet is set as the access point in GMM and I have asked Orange to check that everything is enabled and it is.

  It still doesn’t work though!!

  By the way.. Agile Messenger does work with the orange sim card - it is just the email through Good Mobile that does not work.

  There are no errors - I just don’t get new emails and any written emails get stuck in the outbox

  Martin

  Posted by Martin on February 19th, 2007 at 3:45 pm.

• Are Orange blocking the port that Good Mobile is trying to use? We’re seen such issues before on different applications.

  /Chris

  Posted by Chris Hunter on February 19th, 2007 at 4:53 pm.

• Hi Martin,

  It won’t be a pot being blocked but I need a little more info to help you.

  Contact me at:

  tokitt ( at ) gm ail (dot) c o m

  and I will get in touch and get the information I need to help you. I’ll then post the solution back here.

  Thanks,

  Kitt.

  Posted by Kitt on February 19th, 2007 at 6:09 pm.

• Thanks Kitt.

  I have emailed you.

  Posted by Martin on February 19th, 2007 at 6:38 pm.

• Just an update to say this is resolved.

  As promised here is an update… The user had switched SIM’s (from T-Mobile to Orange) which requires them to re-register their Good account with that SIM.

  Many Thanks,

  Kitt

  Posted by Kitt on February 20th, 2007 at 10:54 pm.

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