Vonage UK — ridiculous, ridiculous and rather annoying
So…
Link: SMS Text News » My Vonage account has been cancelled. What a relief!
You remember Vonage, right? I bought it the moment they entered the market — and was delighted to receive their little router. It worked perfectly. Unfortunately the call quality was shit. I mean ridiculously bad. So much so that I have never, ever managed to make a Vonage call without someone saying, ‘Er, this is a ………. very…….. bad …….. line………’
Right, remember I had an amount of money outstanding with Vonage?
Their system refused, point-blank, to take any of my credit cards. I wasn’t able to pay so they suspended my account — much, incidentally, to my relief.
Then I had a chat with a customer services person — one of those annoying chats. I asked how I could pay them. They insisted I use the non-functioning online payment gateway.
I asked if I could send them a cheque. No.
I asked if I could send them a bank transfer. No.
Ridiculous. Absolutely ridiculous.
So I left it, you know, I got busy.
Then, just recently, I got a note from the heavy-handed-mob. The pay-or-we’ll-nail you folk. Creditlink Account Recovery Solutions Limited. They’re fairly efficient. They demanded cash from their client. Obviously it’s double the amount by now.
Total arses (Vonage, not the Creditlink folk, they seem to be quite polite and efficient).
I’ve paid off the balance.
TOTAL ARSES.
I’m delighted to be Vonage free. What a shame. I had such high hopes for them.
Haven’t they also had something like $500m in funding?
Following the conversation about names that are just a bit ‘not quite right’.. Vonage is one such name..
I’ve never actually worked out how it’s even pronounced…
‘Vonnnna-B-E-A-T-T-I-E-aarrrgge’… LOL..
Posted by njar on May 11th, 2007 at 10:44 pm.hello, is that Vonage customer support? can you here me?…ok let me call back…..
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yeah ok that’s better…..
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oh ok a bit of a delay but I am ok if you are…yes ok…
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oh ok a bit of a delay but I am ok if you are…yes ok…
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I can hear myself being repeated but I’ll work through it…
I’d … like…to…report my comments about …your vonage service…
I can hear myself being repeated but I’ll work through it
“call quality is rubbish…”
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report my comments…about…
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Sorry I said rubbish not reliable..yeah I’m still on the line, are you still there…ok…
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“call quality is rubbish…”
“call quality is rubbish…”
Sorry I said rubbish not reliable..yeah I’m still on the line, are you still there…ok…
…
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Thank you for your feedback to Vonage, we do appreciate all feedback and will have a customer services representative contact you if we feel we can help. Your ticket ID for the above support request is: “$500m”. have a good day.
Posted by steve procter on May 13th, 2007 at 4:15 am.