o2: 5th best place to work, 2007

By on July 13, 2007 in News

I took a walk-about the other day and popped into some mobile phone shops. It’s always interesting.

I didn’t go in to any o2 stores though. I ..

Well I can’t quite explain it. I seem to have some sort of aversion to o2 at the moment. I don’t think it’s entirely because of their stupid data rates. I think it’s…….

I can’t explain it.

I have an irrational issue with o2.

I reckon it’s possibly because colleague Ed continues to use them and paid POUNDS per meg whilst I paid £7.50 a month for unlimited on T-Mobile/Three. You have to wonder what exactly o2 is coating the bills with to prevent folk from kicking off at their data rates.

I met quite a few folk from o2 recently at a special launch event a while back organised by Sonus PR. All perfectly nice people. Approachable. Bearing Champagne and hot new Blackberries. I dunno. I’ll need to face up to my o2 issue at some point.

Anyway I walked by this o2 store on Oxford Street, right:

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And saw this sign:

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Well I never. o2, 5th best place to work — EVER — in 2007.

Congratulations!

About Ewan

Ewan is Founder and Editor of Mobile Industry Review. He writes about a wide variety of industry issues and is usually active on Twitter most days. You can read more about him or reach him with these details.
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  • hd-qld

    5th best place to work….hmmmm. It definitely wasn’t when I worked for them between October 2006 and February 2007. All call centre staff go through “rigorous” month long training course….all the information you get is pretty much out of date or just plain wrong!! The set-up at O2 is not conducive to good customer service as customer service advisors (as I was for online customers) are not able to do much. We could change details, take payments but ultimately customer services are a switch-board and 9 times out of 10 the problems which customers experience are due to changes not being made to accounts i.e. discounts not added correctly, bolt-ons not being added correctly etc all of which need to be verified by managers or staff in other departments….who it would seem are even less well trained than customer services!! Forget about buying a Blackberry with O2 if you are not a business customer as they are not supported by non-business customer services. Take out premium insurance, it’s the only way to avoid getting a refurb phone when your new mobile plays up. And if I had a pound for every call I took regarding online orders going wrong….I would be a very, very rich person!!! 5th best place to work…..I don’t think so!

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