Link: Nevada County National News – TheUnion.com
US mobile carrier Sprint-Nextel has chopped 1,000 of their customers – for calling them too much.
The customers, who’ve been averaging 40-50 calls per month to the companys customer services team, got sent letters on June 29, giving them a month to find an alternative mobile supplier.
“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs,” the letters said.
Sprint spokesperson Roni Singleton said: “We feel strongly that the decisions we made, we stand by them. These decisions weren’t made lightly. If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service. Our priority is to improve the customer experience.”
You may want to point out that they dropped the customers because they were defrauding the company by ringing every day to get free credits… meaning they never need pay a bill.
No doubt a T&C change is in the works, but Sprint are in the right on this one… 🙂
Hi Dave,
Didn’t see anything about that in the original article, so hadn’t mentioned it. Still, 40-50 calls a month to customer services is a lot for anyone to achieve – I have enough trouble dealing with the 20 minutes of muzak on the odd occasion phoning call centres, let alone every day 🙂
[…] not been a good month for Sprint. Just over a week ago they booted 1,000 ‘annoying’ customers for calling customer services too much, which resulted in plenty of negative PR around the web. Now […]
Sprint sucks!