Sprint hang up on 1,000 annoying customers

Link: Nevada County National News – TheUnion.com

US mobile carrier Sprint-Nextel has chopped 1,000 of their customers – for calling them too much.

The customers, who’ve been averaging 40-50 calls per month to the companys customer services team, got sent letters on June 29, giving them a month to find an alternative mobile supplier.

“While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time had led us to determine that we are unable to meet your current wireless needs,” the letters said.

Sprint spokesperson Roni Singleton said: “We feel strongly that the decisions we made, we stand by them. These decisions weren’t made lightly. If the average person is calling less than once per month and these people are calling 40 or 50 times more, that takes away from customer service. Our priority is to improve the customer experience.”