3UK matching T-Mobile Flext with ‘Personalised Plan’
I really can’t help myself when it comes to good service from mobile companies.
Listen to this.
Or, better still, read…
Not 2 minutes ago, I got a phone call from Richard at 3UK Customer Services.
“How are you getting on with your plan?” he asks me, in a good Scottish brogue.
“Ah, er, well…” I begin, for, accurately speaking, I’ve actually got two handsets on T-Mobile Flext 50 and Flext 75 and, to tell an absolute truth, my 3UK sim card has been sat on my desk for a few weeks (although I just put it in the new handset I got the other day).
So, “Not much, actually Rchard,” I finished.
“Well, is there anything we can do for you?” he asks, as I commence wetting myself.
There’s nothing better than a mobile phone company calling to ask how you’re doing and to make you a wicked offer.
I explained that I was a huge fan of the way the Flext credit works. Huge fan. I waxed lyrical about how I didn’t really like being restricted to ‘minutes’ or ‘texts’ — I just want a credit balance.
“We can do that!” Richard explained.
“Oh, you can?”
“Aye no bother at ALL. Listen, here’s how it works, £35 a month and we give you 180 pounds worth of credit,” he says, as the word ‘SOLD’ is already flashing up on in my eyes. That’s rather interesting that they’re matching the Flext plans. I had no idea.
“Right, make it so,” I said.
“What new handset would you like?” he enquired.
“Errrrr? Well.”
That shocked me. N95? Well. Got one of those. Got two actually, although some bugger in Africa is no doubt using it after that arse grabbed it from me a while ago.
“E65 then, what about that?” I asked.
“Sure. That’s free as you’re a high-end customer,” he said, continuing, “Now, we’ll have that to you on Monday, is there anything else we can do for you?”
I paused for a few moments of mobile nirvana.
I asked him to retain the X-Series stuff.
Get in.
So, I’m not entirely sure why I signed up. But you know, …….. it’s my duty as a mobile industry blogger, right?
Goodness knows what I’d do if I had a phone on every network. I’d be running up 24 month contracts like no tomorrow.
Wow, wonder how much spend decide classes you as “high-end”?
Might be to do with how much positive (rightly so, I believe) comment you give Three, or do you think it’s just a co-incidence?
Posted by Pete on August 10th, 2007 at 2:08 pm.Want to keep the good offers coming?
Get people to call you on your three number. I’m guessing your a pretty popular sort of person, so I’m sure you get loads of calls.
Three will like that very much. It’ll do something to offset their £50 million payout to other networks. You’ll find when upgrade comes, they’ll be even nicer :-).
Posted by Grant on August 10th, 2007 at 2:10 pm.Pete — interestingly I pay £35 a month and the chap, Richard, had no idea about SMS Text News.
Grant — I had no idea how the chap got my number as he’d phoned my T-Mobile account. Until I realised that I diverted my 3 sim to it!
Posted by Ewan on August 10th, 2007 at 2:31 pm.Very interesting. It’s nice to see a network that is innovating (like Orange did in the “good old days”) rather than just stagnating.
Posted by Pete on August 10th, 2007 at 3:07 pm.Had my X-Series around five months now and it’s the first time I’ve used 3 as my network operator but can honestly say I’ll be sticking with them for some time yet.
By far the best network operator experience I’ve had in a long while.
Posted by Stephen Davies on August 10th, 2007 at 3:16 pm.@Pete: IMO they’re the only network doing consumer-facing innovation at the moment. It would be great if they extended the cool stuff they’re doing with data into voice and text though.
Posted by Ben Smith on August 10th, 2007 at 4:27 pm.S’funny - compare this to your earlier story re: o2’s retentions department and you really *do* get an idea of how some networks are at complete polar opposites…
Posted by James Whatley on August 10th, 2007 at 4:37 pm.The size of the gulf is actually quite astonishing.
I just signed up for another 18 months with Three as well. The one thing they could do to vastly improve their customer service would be to replace their Indian call centre. It seems they’ve brought their retentions department back to the UK - I’ll leave you to come to your own conclusions about what that says….
John
Posted by John Campbell on August 11th, 2007 at 1:36 am.