3UK repair avoidance strategy: Have a logo!
Remember this story from earlier in the week?
Link: SMS Text News
I never knew that mobile operators actually had repair avoidance centres!
An SMS Text News reader got me on instant messenger this morning to relate a tale of woe.
A follow-up from Grant on IM (not via Skype, obviously, as it’s screwed).
Three sent the handset back in exactly the same condition - but they kindly added a “3″ logo to the it. They call that repairs?
No, I call that smart brand management, Grant! Deary me. Well, you can but try again. Or put up with it!
