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Had this enquiry in from an SMS Text News reader:
Wonder if you can help - I have an Orange mobile (new contract as of last week) and I cannot recieve ANY text messages from anyone on O2….all other networks can text me with no problems. Have you any ideas why this may be?
Any help most appreciated
Does anyone have any suggestions what could be causing this?
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One possibility here is that the phone number is on a newly launched prefix range, i.e. the 07XXX bit. In laymans terms when a new prefix range is launched, carrier routing databases need to be updated, and in this instance there is a possibility that the prefix range got launched before everyone was fully updated. There could of course be other reasons.. Eitherway if one is calling a carrier call centre, try and get straight through to second line support (i.e. not the first person who answers the phone).
Posted by njar on August 9th, 2007 at 9:32 am.In our experience, there have been some occasional vagaries with the O2 -> Orange interconnect when it comes to SMS.
As an Orange partner, a large set of our virtual mobile numbers are provided by Orange. Historically we’ve had occasional issues with multi-part messages as well as straight non-delivery from O2 subscribers.
These seem to impact certain numbers/ranges of numbers. Using a different number often removes the problem.
We understand that both Orange and O2 network engineers are working on these issues.
Our experience is with virtual mobile numbers, so this may not apply, but it might be worth your reader asking for a new number. To see whether that is also affected.
Posted by Adam on August 9th, 2007 at 9:45 am.It can be as mentioned by NJAR that the number is yet to be added to the database, but this is very unlikely. When a new number range is released, OFCOM approves it and the list will be passed to the service providers a couple of months before to allow sufficient time to add the new number range.
The best thing to do would be to ask O2 to check to see if they have got valid delivery reports on the network for the messages that were sent. They should be able to see when it was delivered and how many attempts were made.
If they are being delivered chase this with Orange. They will have to trace the messages and see what happens when they are passed through the network. You need to be ‘firm’ with the network as they will easily pass the blame to the other side.
Posted by Werner on August 9th, 2007 at 10:18 am.I would ask a few questions :
Have you ported from 02 to orange ?
Posted by Anon on August 9th, 2007 at 5:05 pm.Define “anyone on o2″ how many ppl exactly?
I am having trouble also. I am o2 and my girlfriend on Orange. She receives all of my texts but she can only respond sometimes.
Very frustrating!!!!
Posted by Peter on August 23rd, 2007 at 10:39 am.I’ve had this problem too recently. I’m on Orange and my friend is on O2. She gets all my texts, no problems. However some of hers don’t come through to my phone. Both of us have had our numbers for several years, so there nothing new with the prefixes.
I don’t suppose there is such a thing as a censor that picks up on swear words and refuses to deliver the whole text? It’s very frustrating as they still charge us for texts that aren’t delivered! Daylight (and nighttime) robbery!
Posted by Paul on September 29th, 2007 at 12:57 pm.