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o2 customer retentions department slightly flexible

You know o2 and their £100 a meg data policy? (Ok, slight exaggeration)

Well, SMS Text News reader Owen has had a bit of luck with them. He posted this today:

Link: SMS Text News » o2 chumps, attention: Get unlimited data for £10/month

My contract had run out so I phoned O2 and INSISTED on being put through to “retentions” I then played hell about my data charges and said I’d leave then and there if they did not give me unlimited data plan for free(OK aim high!!) They did a deal with me.

I got £100 quid cashback plus 20MB data a month free (I’m on a £30 contract) I had to extend my contract 12 months not too bad, sorted thanks again Owen

That’s better than a kick in the teeth — and 20mb is a reasonable amount of data to get at no additional cost from such a stupidly expensive network.

Good work Owen. You must have spoken to a very nice o2 retentions specialist.

3 Responses to “o2 customer retentions department slightly flexible”

  • my contracts coming up to end soon, i’m getting unlimited data or i am leaving, that’s a fact, i also want a HTC touch thrown in, 500 texts and 500 minutes for about £20 a month, now that’s aiming high :D

    Posted by Ricgalbraith on August 9th, 2007 at 5:57 pm.
  • I can’t help thinking that in 6 months time having only 20 meg of data per month will have grown very, very tired. Owen must really, really like O2.

    Posted by John on August 10th, 2007 at 10:09 am.
  • I know what you mean John

    Posted by Ewan on August 10th, 2007 at 10:26 am.

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