Submit questions to 3UK Director of Sales, Marc Allera
I’m off to meet 3UK Director of Sales, Marc Allera, tomorrow morning. I’m going to be asking two key questions — one related to the fact 3UK’s retail stores CAN’T have a relationship with me. (When I walk in to try and change my price plan or buy new services, their helpful sales people have no alternative but to ask me to phone customer services. Whereas I can do anything to my account at a Vodafone store).
The other issue I’m going to ask about is their strategy for attracting high-value customers.
However I’ve got space to ask Marc a load of questions, just like last time with their Director of Handsets. So if you’ve got some questions, add them below and I’ll put them to Marc.
Is there any way to get rid of the irritating search bar at the top and bottom of every webpage I browse to on my E65?
Posted by James on August 29th, 2007 at 11:03 am.3UK was the first network in the UK to offer video clips of goals and other TV material to a handset, what are their plans to attract mobile internet focused customers? - The N95 a popular internet handset took a considerable amount of time to arrive on the 3 network, are there plans to make newer handets available more quickly on 3?
My personal handset contract is up for renewal soon, Vodafones £7.50 flat rate (well capped @ 120mb) internet package is very tempting, what has 3 got to offer in competition?
Posted by Mark Tunnicliffe on August 29th, 2007 at 4:53 pm.3 has much more to offer, Mark
Posted by Harry Barton on August 29th, 2007 at 11:39 pm.Very nice to be able to post questions again, thanks Ewan!
I agree about the 3 retail stores - they seem to only be stores for selling. Sales generally seem completely separate from customer/technical support. Here in Sweden the main stores (’3media centers’) seem to be more integrated and able to help (but then you can get web based customer support here too).
Their approach doesn’t seem fully integrated - e.g. on the web x-series is separate, and still doesn’t offer the n95 (or even list it as a recommended handset). But you can buy the n95 through the usual online shop, though x-series isn’t available as an add-on.
They also don’t market things like the x-series and the ‘3 Like Home’ roaming deal much, which seems strange as the other networks have nothing like it.
Posted by Adam on August 30th, 2007 at 8:35 am.