I’m wondering if Vodafone — ‘The Big Red’ — has actually stepped into the 21st Century and sanctioned a blog relations team. Or person.
Just who is Amy Rose?
Well, she’s the person who responded to ex-Vodafone customer, Dan Sumption, ON HIS BLOG, when he posted an ‘open letter to the CEO of Vodafone‘. He posted his letter on the 17th of September, Amy was in there (identifying herself as ‘Amy Rose of Vodafone UK’ with a well thought out and polite response to Dan not 24 hours later. Set your Google-radars to stun!
Amy’s been active — admittedly a few months back — on the 3g.co.uk forums here. In that thread she explains that:
Our Forum Team is working as an additional means of support for customers and we’re hoping that by having an active presence on the forums, we can add some value to our customer’s experience.
Butter me in honey and call me Christoper! I didn’t know Vodafone had — or has — a Forum Team…
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I guess that, using Google News Alerts/Blog Alerts, it would be relatively easy to pick up on things like this on a daily basis. But just because it’s easy, doesn’t make it common. Full marks to Vodafone for catching up with the 21st century on this one.
Amy – I think I might’ve actually spoken to her before…
I’ve been finding the customer services on Vodafone to be excellent recently.. I know lots and lots about IVR, and Voda’s set up (well the one I have been using) is first rate. I call up from my handset, my CLI is recognised and I’m prompted to enter my 4 digit pin. I do. I then have a few options, but am on a call to an operator after about 10 seconds and 2 presses. They ask for my name as confirmation, and hey presto I’m in business. Just called to find out when I last upgraded and when my next one was due. The whole thing took about 30 seconds end to end. I never pay for upgrades, and I never sign up for network contracts longer than 12 months. Never have, never will. I pay this back by being a high ARPU dude.
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