October 16, 2007 at 8:40 am · Authored by Ewan · Filed under Vodafone

I’m not aware of any other UK mobile operator (with the possible exception of 3UK) that’s pursuing such a comprehensive direct approach to responding to issues documented across the blogosphere.

Here’s another recent example of Amy Rose from the Vodafone blog relations team kicking the Vodafone brand up a few notches and helping some customers out…

Link: NDCS Discussion

I’ve read your comments about your recent experience when trying to sort out Wilfred’s phone account and I’m truly sorry to hear of the difficulties you encountered.