[ A wardrobe malfunction, that is, I was on a plane for hours on end, prevented me from publishing this at the appointed hour – Ewan. Now, over to Whatley…]
I woke up on Monday morning with the intention of writing this week’s Ã¢â‚¬ËœWhatley on Wednesday’ piece about firmware and firmware upgrades.
Recently a fellow Mobile Geek of London was exclaiming to me that ‘Nokia Rule for doing this [latest release of their firmware – V20]!Ã¢â‚¬Â
I disagreed. The idea is great, but the application and execution leaves a lot to be desired.
We argued… and then decided it didn’t matter and discussed something else, (like whose round it was next). I left the pub with every intention to write this argument up (or at least my side of it) and post it right here for your reading (dis)pleasure. Delete where applicable.
That was until, just as I was leaving the house, I heard the latest single from UK indie group Scouting for Girls, Ã¢â‚¬ËœElvis ain’t dead’. And, as with every song that you hear just before you leave the house in the morning, it became stuck in my head.
By the time I made it to the train station I had hummed the bloody thing to death and had decided that I needed this track NOW.
So I thought I’d make the most of NOW and jump onto Vodafone’s new Music Station service.
Awesome, not only will I get the track I want but I’ll also make notes throughout and then I can write it up as a review the service for SMS Text News. Score!
This – rather oddly – all happened before Monday’s Unlimited Drinks and also before yesterdays Omnifone stories that Ewan ran… Hmm… Telepathy’s working then.
But alas, Vodafone were not going to make it easy for me.
I arrived at the Vodafone Live! music page and I’m asked to download and install the Music Station Application (I had no idea it was an app?!).
Not a problem, I thought, I’ve done this before. I wonder how good their user education/hand holding is. To their merit, it’s not too bad at all. I think any average normob could find their way through this process. Well. Right up until they hit this point:
Rubbish. I tried again: Same problem.
This is becoming annoying. I turn the phone off, turn it back on again, try again and…. STILL the same problem!
I hit 191 on my phone and call customer service. After a little explaining I eventually get passed through to the technical dept…
‘Hello Mr Whatley, what error do you have?Ã¢â‚¬Â
‘It says here: Ã¢â‚¬ËœCertificate error, contact the application vendor’.Ã¢â‚¬Â
‘Is there an error code?Ã¢â‚¬Â
‘No, it’s a certificate error… No number. I have a screenshot that I can email over if that helps?Ã¢â‚¬Â
‘Er…(small amount of confusion at this point on my keenness to help maybe?) No sorry. We’re not actually allowed to give out our email addresses.Ã¢â‚¬Â
‘Can I call you back on a different line?Ã¢â‚¬Â
So I say yes, and they do. And lo and behold I’m requested to repeat the process (obviously my word isn’t good enough) and guess what? Same error.
THEN I was asked to do something, and I must state that VF UK have NEVER EVER asked me to check this in the history of being a VF customer, they asked me to check my firmware!
To the layman – this is the software version that your phone is running. Same thing on every Nokia, got an N95? Try it now. *#0000# – anything below V20 means you really should think about upgrading.
Anyway – Ã¢â‚¬ËœSam’ (I think that was her name) informs me that my current firmware, (V20, obviously) is the problem as ‘the Music Station is only compatible with Vodafone branded firmware versions 10b and 10cÃ¢â‚¬Â.
Let’s just pause and take that it in for a moment.
That’s right. Vodafone’s flagship Ã¢â‚¬ËœHero’ service, The MUSIC STATION, the big one they’re pushing this Christmas does not work with the latest Nokia N95 firmware.
‘Sorry Mr Whatley, you’re going to have to go back to version 10.Ã¢â‚¬Â
‘That is not going to happen.Ã¢â‚¬Â
Thinking on this now, a few hours after the event, when I originally got the handset from Vodafone it was running V11. I didn’t even know VF had V10. On top of that – I didn’t know you could go backwards with firmware either! That’s a new one on me.
VFUK suck for not making sure their leading application is compatible with the latest Nokia firmware.
So I’m sorry folks – no MusicStation review from me today. I do have a MusicStation handset but alas the generic Nokia firmware that I’m running is not compatible with the service.
EDIT: I met Terence Eden of Vodafone at the Unlimited Drinks on Monday. He explained to me that the Vodafone MusicStation is only compatible with Vodafone’s own firmware. He also assured me that the MusicStation does work above V10 as he has seen it working on (Voda’s own variants of) V11 and V12.
Terence’s defence was that I should not have changed my firmware from VF’s to Nokia’s Generic.
Thinking on this now – that’s not a bad argument – anyone who knows me knows how much I like to hack… ahem… augment my phones so I can the optimum functionality out of them.
Well. It’s not a bad argument when you consider someone who might not buy their handset directly from Vodafone. Whose firmware is already generic upon purchase, what about them?
Next week: That rant on firmware and firmware upgrades, (the one I wanted to write this week).