What absolute MONKEY programmed T-Mobile UK’s web portal?
You know I’ve been having so much trouble trying to PAY T-Mobile? The issue being that their STYOOOOOOOPID customer management portal has far too many stupid, stupid, rubbish rules and hoops that makes it really difficult for me to actually give them money.
You can ONLY pay with one card. Fair enough. But I’ve got two accounts. So I can pay for one account with no issue. Try using that card for the second account and BOOOOM there’s a problem. SECURITY issues. Might be fraudulent.
What absolute monkey thought that one up?
Next issue: I thought I’d use a different, different card — a credit card — to pay for my 6.91 pounds outstanding bill.
Mistake.
Their stupid system prompted me with IDIOT errors every time I tried to pay.
On the third time of trying, here’s what I got:
The card registered
The number of payment attempts has reached the maximum allowed. Please hold while I transfer you to someone in our team
Some MUPPET has actually just cut and paste that from the telephone billing system. That’s…. almost helpful. You can do all the branding and marketing you like, but at the end of the day, silly thinks like this demonstrate that at T-Mobile UK headquarters, the lights are most definitely on, but no one is home.
“Please hold?” I’m on the WEB, you MONKEY.
A case of “Monkey see, Monkey copy ‘n paste”?
Ben Smith’s last blog post..Confirmed: O2 have 16GB iPhone £329 [updated]
Posted by Ben Smith on February 6th, 2008 at 9:47 pm.OMG that is shocking! T Mobile need to sort this out! They look crap!
Posted by Ricky C on February 6th, 2008 at 9:54 pm.Don’t feel too bad, I had a direct pay from my bank to a local power company for the last 6-7 years, the bank has changed my check card a couple of times and the power company always send me a letter saying that there was a problem with my card and I should submit a payment or new card number ASAP, well this year instead of sending me a nice letter telling me to give them a new number they send me a letter stating that due to the history of delinquent payments I have to start making CASH payments to a convenient nearby kiosk (Cash-a-check 5 miles away) for the next 12 months to be eligible for direct pay account status again.
It’s good to have a monopoly, you can set the rules just the way you feel that day….
Posted by ollifl on February 6th, 2008 at 11:33 pm.[...] out. This is fast becoming a fascinating experience. No two logins are the same. There’s always something that makes me wonder why I’m paying them [...]
Posted by SMS Text News » Archives » Yet another cryptic message from T-Mobile UK’s billing system on February 18th, 2008 at 8:46 am.