Another month, another story about a normob (”normal mobile user”) going abroad with their data card and running up a massive bill. Just like I did a few years ago.
The 46-year-old, who would only be named as Janet, is refusing to pay the bill after insisting she was never told that her £25 monthly tariff for “unlimited downloads” did not apply abroad.
During a long weekend in Villefranche on the French Riviera, Janet decided to catch up on the latest episode of The Apprentice using the BBC’s iPlayer service.
She downloaded the programme, together with politics shows This Week and The Andrew Marr Show, to her laptop computer using a Vodafone 3G card, which enables fast internet access.
It is, I think, reasonable for a normob to think that ‘unlimited’ means just that. Ah well.
I’m sure Vodafone will work something out with her…
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