Mr Mobile Usability on the iPhone, Blackberry and beyond

I arranged to meet with Scott Weiss, Executive Director of Human Factors International (HFI). HFI are a world leader in usability and Scott is their mobile/handset uber-expert. I wanted to know what he thought of the iPhone, Blackberry and other manufacturer efforts and where we were headed in the future.

Scott, (also author of a book on Handheld Usability, Amazon link)

Instead of just talking with Scott, I recorded a QIK video. He made some fascinating points — check out the 12 minute conversation below:

Thanks for taking the time, Scott!

  • http://whatleydude.vox.com James Whatley

    He looks like Jeb :D

  • http://whatleydude.vox.com James Whatley

    Ok – First comment was as it was starting.
    This – my second comment – is at the end.

    Dude. Wow. Would love to really sit down and chew the fat with this guy – SO interesting.
    The comparative user testing? That's the kind of stuff I live for.

    So good. Excellent job Ewan.
    For me, one of the best interviews you've done this year.

  • http://intomobile.com constantine

    I find that the real time aspect of QiK isn't worth the sacrifice in both video and sound quality. If I can, I'd vote for you to record then upload later.

  • http://www.i2SMS.com Giff Gfroerer, i2SMS

    Excellent, Ewan. The problem with texting (typing) on the iPhone remains to be on the top of most user's complaints in an otherwise rosy picture.

    However, it looks like Apple is sticking with the current touch screen. Therefore, Scott's analogy of the iPhone being “fun” and the blackberry being business is right on.

    Giff

  • http://www.i2SMS.com Giff Gfroerer, i2SMS

    Excellent, Ewan. The problem with texting (typing) on the iPhone remains to be on the top of most user's complaints in an otherwise rosy picture.

    However, it looks like Apple is sticking with the current touch screen. Therefore, Scott's analogy of the iPhone being “fun” and the blackberry being business is right on.

    Giff

  • http://lostupstairs.tumblr.com/ Constantine

    I find that the real time aspect of QiK isn't worth the sacrifice in both video and sound quality. If I can, I'd vote for you to record then upload later.

  • http://www.i2SMS.com Giff Gfroerer, i2SMS

    Excellent, Ewan. The problem with texting (typing) on the iPhone remains to be on the top of most user's complaints in an otherwise rosy picture.

    However, it looks like Apple is sticking with the current touch screen. Therefore, Scott's analogy of the iPhone being “fun” and the blackberry being business is right on.

    Giff

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